Here are answers to common questions asked concerning purchases made on KidBrothers.org.
1.) My download stopped, how do I restart it?
If for whatever reason your download does not finish, whether because the internet went out, etc, please start with the following options.
Option A (preferred)- Restart the download in your Browser
Click the restart/continue button in the downloads window of your browser. This is preferred as many times it will continue where you left off. Also, your purchase is limited to 5 downloads and this won’t effect the total number.
Simply click on the downloads button on your browser toolbar, then click the circular arrow (circled red in the image) to continue the download. You can also get to a downloads list through your menus by selecting “Tools>Downloads” at the top of your screen.
Simply click on the downloads button on the right side of your browser toolbar, then click the circular arrow (circled red in the image) to continue the download. You can also get to this using your menu options by selecting “View>Show Downloads” at the top of your screen.
Option B – Click on the Email Link.
You are allowed 5 downloads of the digital content. So you can restart a new download by clicking the link that was emailed to you at the time of purchase. This will count against your allotted downloads every time you click this link.
Please contact us at firstname.lastname@example.org if you continue to have problems.
2.) Can I just view this online instead of downloading the file?
No, at this time we do not offer a streaming option.
3.) I don’t have a credit card or PayPal account. Can I pay by check or money order?
Yes. Print off and fill out the form below. Send it and your check to Kid Brothers. No orders will be filled until payment has been recieved.
Still have questions? Please contact us by filling out the information before. This will help us better solve your problem more efficiently, and if you were to email us instead we’d ask for this information anyways. Thanks!